Official operating policy for sellers and merchants

Seller Policy

This page governs seller eligibility, product and offer presentation, content and imagery standards, operating obligations, and the review and enforcement process inside Mdinati in a way that protects buyer trust and platform quality together.

Applies To

Every seller, merchant, store, or business listing products, offers, or services on the platform.

Core Standard

Honesty, clarity, respect for the community, and commercially verifiable conduct.

Expected Outcome

A more organized marketplace with stronger trust, fewer disputes, and clearer pricing, imagery, and fulfillment.

Policy Index

Operating reference Applicable to daily and specialized merchants

1. General Principles 2. Seller Eligibility and Account Responsibility 3. Product and Offer Listing Rules 4. Pricing, Discounts, and Daily Offers 5. Imagery and Content Policy 6. Clothing Imagery and Presentation Standards 7. Prohibited or Restricted Products and Services 8. Operating Obligations and Customer Care 9. Review, Enforcement, and Appeal 10. Final Provisions

1. General Principles

Trust first Clarity before scale

Truthful presentation

Product names, descriptions, condition, origin, ingredients, dimensions, and service details must reflect reality without exaggeration, concealment, or misleading claims.

Community respect

All published material must respect public values and decency and avoid cheap provocation, offense, or inappropriate suggestiveness.

Seller accountability

Being listed on the platform does not remove the seller’s legal, ethical, or commercial responsibility toward buyers or relevant authorities.

Platform governance

The platform may organize listing format, categories, titles, and imagery to improve marketplace quality and preserve overall trust.

The marketplace is not built on visual noise. It is built on clear, respectable presentation that buyers can rely on.

2. Seller Eligibility and Account Responsibility

Responsible identity One clear account

Every seller must be legitimately entitled to offer what they sell and capable of fulfilling requests and communicating about them professionally.

Sellers must provide accurate business identity, contact details, service area, and any licenses or permits required for their category when requested.
The seller is responsible for account security and for every action performed through that account, including listing edits, pricing changes, and response handling.
Multiple accounts may not be used to manipulate visibility, bypass suspension, distort reputation, or flood the marketplace with duplicate offers.
The platform may request additional verification or temporarily restrict privileges when risk signals, major complaints, or compliance concerns appear.

Impersonating another business or using a trade identity the seller does not own may lead to immediate suspension and permanent rejection.

3. Product and Offer Listing Rules

Easy to understand Ready for action

Clear titles

Titles must describe the actual product or service, not rely on vague hype such as “the best,” “amazing,” or “deal of a lifetime.”

Useful descriptions

Descriptions should include what the buyer truly needs: type, size, unit, material, color, usage, and any preparation or delivery timing when relevant.

Logical units

Listings must use units appropriate to the sector, such as piece, kg, pack, box, meter, service, visit, or appointment, to eliminate ambiguity.

No flooding

Near-duplicate listings intended to dominate results, bury competitors, or create artificial presence are not allowed.

State real availability

If an item is seasonal, customized, limited in quantity, or requires special preparation, that must be disclosed before purchase intent is formed.

Daily offers must be real

A daily or seasonal offer must represent a genuine, time-bounded commercial value, not only a renamed listing with no meaningful difference.

The platform may normalize titles, units, or field ordering to improve buyer comprehension and marketplace consistency.

4. Pricing, Discounts, and Daily Offers

Reliable pricing Verifiable discounts

Displayed pricing is a core trust contract. It must be understandable, executable, and aligned with what the buyer can actually receive.

Area	Seller Requirement
Base price	The displayed price must reflect the actual payable price for the listed unit without hidden surprises introduced later.
Discounts	False discounts are prohibited. Sellers may not inflate a previous price simply to display a fictional markdown.
Extra fees	Delivery, preparation, packaging, or service fees must be disclosed clearly before the request is completed or confirmed.
Limited-time offers	Time-limited deals must have a real timeframe and end or renew according to a disclosed practice, not a misleading perpetual countdown.

Repeated price changes after confirmation or order cancellation due to undisclosed pricing changes are treated as commercial risk signals and may lead to restrictions.

When pricing is clear from the start, trust increases and cancellations and disputes drop materially.

5. Imagery and Content Policy

Truthful imagery Respectful content

Match reality

Images must represent the actual product or service and may not imply a quality, quantity, or condition that will not be delivered.

No offensive material

Obscene, insulting, violent, sexually suggestive, or otherwise indecent content is prohibited.

Usage rights

The seller is responsible for having the right to use all images, text, and brand assets they upload. Copying third-party assets without authorization is prohibited.

Clarity over decoration

The platform favors useful, clean, readable imagery over exaggerated visuals crowded with stickers, noise, or distracting text.

Any attempt to use shocking, immodest, or attention-grabbing imagery at the expense of decency may trigger immediate content removal.

6. Clothing Imagery and Presentation Standards

Conservative policy Information replaces inappropriate display

For clothing and related categories, the platform follows a conservative imagery standard that respects faith, public sensibility, and the expectations of a large segment of the community.

Allowed formats include flat-lay photos, hanger presentation, mannequins, or modest human imagery that does not rely on exposure or inappropriate body emphasis.
Immodest women’s images, provocative styling, or compositions that emphasize the body more than the product are not allowed.
When imagery is intentionally restrained, the listing must compensate with stronger product facts such as size charts, fabric details, thickness, care notes, fit guidance, and exchange or return policy.
If on-body presentation is necessary, it must remain respectful, practical, and focused on understanding fit and cut rather than generating excitement through exposure.

The platform treats modest presentation as a trust advantage, not a commercial weakness. Good information and good fit guidance outperform inappropriate attraction.

7. Prohibited or Restricted Products and Services

Legal safety Community safety

Products or services prohibited by law, lacking required licensing, violating third-party rights, or endangering public safety may not be listed.
Pornographic, abusive, extremist, fraudulent, or clearly deceptive goods or content are prohibited.
Certain categories may be manually reviewed before publication, especially health-related, sensitive, or high-abuse categories.
The platform may request sourcing or compliance proof, or reject a category entirely if it conflicts with marketplace direction or trust standards.

A product being commonly traded elsewhere does not guarantee acceptance here. Marketplace standards are broader than technical upload capability.

8. Operating Obligations and Customer Care

Disciplined execution Respectful communication

Only accept what you can fulfill

Sellers must manage stock or readiness honestly and should not accept requests they cannot complete within the stated scope or timeframe.

Respond promptly

Long response delays or leaving buyers without clarification harms trust and may affect visibility or future eligibility.

Handle complaints professionally

Sellers are expected to address shortages, complaints, returns, and execution errors professionally and provide clear remedies where the issue is theirs.

Respect the buyer

Insulting, coercive, or manipulative communication is prohibited, including forcing conditions that were never disclosed beforehand.

Operational performance is a trust signal just as much as imagery, description, and pricing quality.

9. Review, Enforcement, and Appeal

Graduated enforcement Fair correction path

Case	Possible Action
Minor or first-time issue	Warning, partial hiding, or a required correction before continued visibility.
Repeated issue	Listing suspension, visibility reduction, or restriction of publishing and editing privileges.
Severe violation	Immediate removal, account suspension, or permanent ban where deliberate deception, impersonation, or clearly unacceptable imagery exists.

The platform may act immediately without gradual escalation where there is clear risk to safety, reputation, trust, or obvious fraud or prohibited imagery.

Sellers may request review after correcting the issue, but appeals are judged by remediation quality, not by objection alone.

10. Final Provisions

Policy may evolve Practical trust is the standard

This policy may be updated, expanded, or supplemented with operating annexes as the marketplace grows or new governance needs arise.
Continuing to use the platform after policy updates, or keeping listings active, constitutes practical acceptance of the latest version unless another rule explicitly states otherwise.
If a short promotional message conflicts with this policy, the more specific standard and the one that better protects trust and users prevails.

This page is not decorative legal filler. It is an operating reference that defines the standard relationship between seller, buyer, and marketplace.

Related Legal Pages

This policy is part of the platform’s broader legal and operating framework. Review the Terms and Privacy Policy as well.

Terms and Conditions Privacy Policy Seller Policy

A policy that builds a respectable marketplace, not only a publishing surface

The purpose of this policy is to build a practical, respectful Arabic marketplace: sellers present what they can genuinely fulfill, and buyers see what they can trust without deception, indecency, or operational chaos. The more closely a seller aligns with this standard, the stronger their long-term fit and results on the platform.